Safety and Security

Ensuring the safety of our passengers, staff and airport operations is always our first priority. AAHK operates an airport-wide safety management system which provides a robust framework for managing safety at HKIA. We work closely with our employees and airport business partners to cultivate a ‘safety-first’ culture. We are also applying new technologies to further strengthen the safety and security of HKIA.

Airport safety

HKIA’s injury rate in 2019/20 was at 3.05 injuries per million passengers, which is higher than 2018/19 due to reduced passenger volume despite a reduction in the number of injury cases from 209 in 2018/19 to 186 in 2019/20.

Airport Composite Safety Index

Key initiatives

AAHK employees

  • The AA Staff Safety Carnival was organised, covering topics such as office safety and risks, work stress sources and use of personal protective equipment.

Airport community

  • In preparation for the implementation of the International Civil Aviation Organisation’s new policy direction on air cargo security which will be effective from 1 July 2021, AAHK is working closely with the Civil Aviation Department, cargo terminal operators, and other stakeholders to ensure sufficient screening capacity is available and efficient handling processes are in place at HKIA’s cargo terminals.

  • The 2019/20 Airport Safety Recognition Scheme recognises organisations for outstanding achievements in safety. The HKIA Safety Excellence Award – Gold Award was presented to Cathay Pacific Services Limited, one of our cargo terminal operators, which has achieved a 100% reduction in trip and fall injury due to lack of tidiness.

  • A series of Airport Safety Awareness Training was organised for AAHK and airport community staff.

  • The Airfield and Baggage Hall Safety Campaign was held throughout the year to raise the safety awareness of staff working on the ramp and in the baggage hall. A monthly safety roadshow and briefings were conducted to brief frontline staff on a variety of safety-related topics. Driving lessons through a virtual reality environment were conducted for ramp staff to enhance driving safety.

The AA Staff Safety Carnival
Virtual reality driving lesson
2019/20 Airport Safety Recognition Scheme


  • New safety stickers featuring AAHK’s safety mascots were introduced to enhance the safety awareness of passengers using escalators and travelators.

COVID-19 outbreak

Since the outbreak of COVID-19 in early 2020, AAHK has been working closely with the HKSAR Government and business partners to ensure the safety and health of passengers, airport staff, and other airport users. HKIA has fully implemented all health and quarantine measures required by the HKSAR Government together with increased cleaning and disinfection activities across the airport.

Case Study: Precautionary measures against the outbreak of COVID-19 at HKIA

Q&A with Peggy Chiu, Assistant General Manager, Passenger Services

Please tell us about the precautionary measures that were introduced at HKIA to protect the health and safety of passengers and airport staff from the impacts of COVID-19.

As one of the primary points of entry into Hong Kong, protecting the health and well-being of passengers and airport staff is always our top priority. To this end, we have implemented a series of precautionary measures to ensure that airport facilities are safe and to strengthen passengers’ confidence in travelling through HKIA.

For example, we mandated that all passengers and airport staff must wear masks and started to conduct temperature checks at all entry points into the terminal. We have also doubled the provision of hand sanitisers and sanitising floor mats in high traffic areas, major passageways and gate lounges. Cleaning and disinfection in the terminal and on passenger facilities have been stepped up with increased frequency. In addition, we offered sufficient personal protective equipment for frontline staff, along with training, and set up protective screens at check-in counters and other service counters.

How are advanced technologies incorporated to step up cleaning and disinfection of the terminal?

We deploy different autonomous cleaning robots and other advanced technologies to help make cleaning and disinfection a more efficient and productive operation, while minimising the transmission risk to our cleaning contractors and airport users. These include:

  • Anti-microbial coating – to destroy bacteria and viruses on high-touch surfaces of passenger facilities such as the smart check-in kiosks and check-in counters, toilets, seating areas in the terminal, baggage trolleys, escalator handrails, elevator buttons, baggage tubs, and more.

  • Autonomous cleaning robots – to help clean and sanitise the terminal while allowing our cleaning staff to focus on other critical cleaning and disinfection tasks.

  • Disinfection channel – HKIA is the first airport to trial ‘CLeanTech’, a full-body disinfection channel facility, in live operation where a 40-second disinfection and sanitising procedure is applied for instant disinfection.

What role does AAHK play in supporting the HKSAR Government’s quarantine procedures for travellers entering Hong Kong via HKIA?

As the operator of HKIA, AAHK coordinates closely with the HKSAR Government and business partners to implement all health and quarantine measures imposed by the Government. At the beginning of the outbreak, we supported the Department of Health in setting up temperature screening of arriving passengers and distributing the Health & Quarantine Information Declaration form to them. When the Government tightened the quarantine measures, we dovetailed our operation with their requirements, which included the design of passenger flow, provision of set-up and manpower, and communication with airlines and passengers. For instance, a team of more than 250 staff members from AAHK, the airport community, and government departments worked together to convert the Midfield Concourse into the Temporary Specimen Collection Centre for arrival passengers and air crew in less than two weeks in late July 2020.

Please tell us about the major challenges encountered and how you overcame them.

As the COVID-19 situation evolved, so did the Government’s health and quarantine measures. Our department was under constant pressure to ensure any such changes were fully adhered to at HKIA. When updated measures were announced, we typically had 48 hours to plan and execute the relevant changes in our terminal operations in conjunction with airlines and contractors. In some instances, there was limited time to devise a new passenger flow plan or to produce new signage. Our concerted team effort made it possible to meet these deadlines and uphold our goal of minimising the hassle to passengers as new quarantine measures were introduced.