We are committed to strengthening HKIA’s position as a world-class airport and a gateway for Hong Kong and the Greater Bay Area to the world.
As we remain focused on our long-term vision, we are continually upgrading HKIA’s services and facilities to give passengers a safe journey and a fresh airport experience.
overall satisfaction score in the ASQ Survey
additional check-in counters
have been added to the
seminars, campaigns and training sessions were conducted to reinforce our emergency response capabilities
Maintain an overall satisfaction score of at least 4.87 in the ASQ Survey
Complete a climate resilience study
Transform 49 boarding gates in Terminal 1
Install around 400 e-boarding gates throughout the terminals
We are investing in upgrading facilities and services to deliver an enriched airport experience and prepare HKIA as an airport for the future, which includes the adoption of the latest technologies to enable a touchless and seamless airport experience.
Ensuring the safety of our passengers, staff and airport operations is always our first priority. We operate an airport-wide safety management system which provides a robust framework for managing safety at HKIA.
Q&A with Peggy Chiu, Assistant General Manager, Passenger ServicesRead more
We have put in place systems and processes to predict, identify, manage and minimise the associated risks, and formulated various contingency response plans.