Stakeholder Engagement

AAHK engages with a wide range of stakeholders to better understand and respond to their needs, make better-informed business decisions, and better manage the resulting impact of these decisions. We define stakeholders as groups that interact with us and are influenced by, have an influence over, or have a vested interest in AAHK or HKIA.

The table below sets out our key stakeholder groups, their key interests, and the regular engagement methods adopted.

Airport business partners

Engagement methods

  • Regular and ad hoc meetings

  • Committees and liaison groups

  • Audits and inspections

  • Drills, exercises and training workshops

  • Emails and circulars

  • Environmental and community activities

  • Sharing of survey results and intelligence

  • Award and recognition schemes

Key interests

  • Airport planning and development

  • Application of new technologies

  • Airport safety and security

  • Business continuity and contingency planning

  • Operational issues

  • Staff transport

  • Labour issues

  • Environmental management

  • Planning for major events

  • Service quality and customer feedback

  • Social and community issues

  • Training and development

  • Public health issues

Contractors and suppliers

Engagement methods

  • Regular and ad hoc meetings

  • Audits and inspections

  • Briefings and workshops

  • Emails and circulars

  • Tendering process

  • Performance review meetings

  • Award and recognition schemes

  • Company website

Key interests

  • Operational issues

  • Service performance standard

  • Airport safety and security

  • Business continuity and contingency planning

  • Supply chain management

  • Ethics and integrity

  • Occupational health and safety

  • Environmental management

  • Airport planning and development

  • Public health issues

Employees

Engagement methods

  • Regular and ad hoc meetings

  • Committees and liaison groups

  • Conferences, briefings and town hall meetings

  • Drills, exercises and training workshops

  • Emails, circulars and manuals

  • Environmental and community activities

  • Surveys

  • Awards and recognition schemes

  • Employee relations activities

Key interests

  • Staff remuneration, benefits and well-being

  • Staff transport

  • Occupational health and safety

  • Harmonious working environment

  • Operational issues

  • Environmental management

  • Airport planning and development

  • Business continuity and contingency planning

  • Corporate governance and internal controls

  • Legal compliance

Passengers

Engagement methods

  • Customer service counters

  • Telephone response centre

  • Airport Ambassadors

  • Leaflets and exhibitions

  • Environmental and community activities

  • Public announcements and posters

  • Website and mobile apps

  • Surveys

Key interests

  • New facilities and services

  • Connectivity

  • Passenger experience and feedback

  • Service quality

  • Retail offers and incentives

  • Passenger safety and health

  • Business continuity and contingency planning

  • Environmental management

Government departments and regulatory authorities

Engagement methods

  • Training workshops

  • Audits and inspections

  • Forums, committees and liaison groups

  • Annual and interim reports and results announcements

  • Working groups

  • Briefings and airport visits

  • Regular and ad hoc meetings

  • Tax filings

Key interests

  • Airport planning and development

  • Financial performance and funding for the Three-Runway System (3RS)

  • Airport safety and security

  • Emergency response and business continuity

  • Operational efficiency

  • Contribution to Hong Kong’s economy

  • Corporate governance and internal controls

  • Environmental impact of the airport

  • Public health and safety

  • Transportation and road management

  • Training and development

Legislative and district councillors, and political groups

Engagement methods

  • Committees and liaison groups

  • Briefings and airport visits

  • Regular and ad hoc meetings

Key interests

  • New facilities and services

  • Financial performance and funding for the 3RS

  • Smart technology

  • Airport planning and development

  • Transportation and road management

  • Environmental impact of the airport

  • Corporate governance

Industry associations and professional bodies

Engagement methods

  • Emails

  • Conference, forums and exhibitions

  • Briefings and airport visits

  • Professional Liaison Group

  • Participation in committees and sub-committees

  • Regular and ad hoc meetings

  • Response to surveys

  • Participation in awards and recognition schemes

Key interests

  • New facilities and services

  • Smart technology

  • Funding for the 3RS

  • Airport planning and development

  • Environmental impact of the airport

  • Market information

  • Occupational health and safety

  • Operational efficiency

  • Transportation and road management

  • Contribution to Hong Kong’s economy

  • Procurement practices

  • Corporate governance

Non-governmental organisations

Engagement methods

  • Regular and ad hoc meetings

  • Liaison groups

  • Briefings and airport visits

  • HKIA Environmental Fund

Key interests

  • New facilities and services

  • Environmental impact of the airport

  • Social and community issues

  • Operational efficiency

  • Airport planning and development

  • Airport safety

  • Occupational health and safety

  • Airport accessibility

Local community

Engagement methods

  • Briefings and airport visits

  • AA Staff Club’s Social Service Group

  • Community investment project

  • Community Liaison Groups

  • Meetings with village representatives

Key interests

  • Environmental impact of the airport

  • New facilities and services

  • Smart technology

  • Airport planning and development

  • Social and community issues

  • Transportation and road management

Media

Engagement methods

  • Workshops, briefings and airport visits

  • Meetings with media heads, editors and opinion leaders

  • Press releases and publications

  • Media hotline and email

Key interests

  • New facilities and services

  • Financial performance and funding for the 3RS

  • Smart technology

  • Airport planning and development

  • Airport operations

  • Corporate governance

  • Environmental impact of the airport

Financial institutions

Engagement methods

  • Regular and ad hoc meetings

  • Investor meetings

Key interests

  • Airport planning and development

  • Funding for the 3RS

  • Cash management

  • Financial risk management

  • Business and operations overview

  • Green and sustainable finance

Young people

Engagement methods

  • Workshops, briefings and airport visits

  • Forums and exhibitions

  • Management Trainee Programme

  • Graduate Engineer Programme

  • Summer Internship Programme

  • Partnership with community organisations that engage youths

  • Surveys

  • Social media

  • Mentoring programmes

  • Community investment project

Key interests

  • Job opportunities and career development

  • Airport planning and development

  • Economic contribution

  • Environmental management

  • Social and community issues

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