CEO’s Message

We need to continue to stay resilient against the existing challenges and prepare HKIA for a post pandemic business recovery.

Fred Lam

Chief Executive Officer
Hong Kong, January 2021

Dear Stakeholders,

In 2019/20, Hong Kong International Airport (HKIA) faced the combined negative impact of the social unrest during the second half of 2019 and the outbreak of the coronavirus disease (COVID-19) in early 2020. We recorded a decrease of 18.9% in passenger numbers, 7.3% in cargo throughput and 12.0% in aircraft movements compared to the previous year.

When COVID-19 began to spread globally in early 2020, we spared no effort in safeguarding the health and safety of passengers, airport staff and other airport users. As the first point-of-entry for arriving passengers, we worked closely with the HKSAR Government and business partners to implement infection control measures and quarantine procedures at HKIA. Cleaning and disinfection of the terminal has also been ramped up with increased frequency and deployment of new technologies such as autonomous robots and full-body disinfection channel.

Protecting our employees from the pandemic is also our top priority. We have implemented various measures to safeguard our employees’ health and minimise the risk of infection at the workplace. For instance, providing personal protective items including face masks and hand sanitisers, introducing flexible work arrangements such as staggered work hours, and work from home in alternate patterns in response to the pandemic situation and based on our operational needs.

In view of the continuing impact by COVID-19, we tried our best to support the operation of our business partners. Since early 2020, we have started to introduce relief measures, including rental concessions, reduction or waiver of fees, to help the airport community, covering airlines, retailers, caterers and franchisees. These measures continue in early 2021.

The pandemic did not distract us from our enhancement projects to enrich the passenger experience and build a future-ready airport. During the year, upgrading works for Terminal 1 (T1) continued with the completion of T1 Extension in November 2019. The construction of Sky Bridge is also near the completion stage. In December 2019, we became the world’s first airport to deploy an autonomous electric tractor for baggage delivery in a live operating environment. With the full roll out of 5G infrastructure at HKIA, we will be able to deploy further automation solutions in the future.

On the cargo front, we continued to enhance our facilities and services to maintain our leading position. The newly added cool dollies, and the two apron shelters that will enter service in early 2021, will further enhance HKIA’s ground handling of temperature-sensitive cargo. A premium logistics centre will open in 2023, providing additional capacity to capture the booming cross-border e-commerce market. We are taking forward our intermodal cargo initiatives with a plan to set up a logistics park in Dongguan and run a pilot scheme this year.

As we realise our vision of transforming HKIA into an Airport City, we are coping with the challenges arising from climate change. In 2019/20, we rolled out two relevant important projects, including a climate resilience study to evaluate the climate-related risks and opportunities at HKIA, and setting a long-term carbon reduction target for HKIA that will align with Hong Kong’s commitment to carbon neutrality.

While we must continue to stay resilient against the challenges presented by COVID-19, we also need to prepare HKIA for a post pandemic business recovery. As we complete the enhancement and development projects, I look forward to welcoming back passengers to HKIA with a fresh experience.


Fred Lam

Chief Executive Officer
Hong Kong, January 2021

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